We pride ourselves on our excellent customer service - we've even won awards for it! But don't just take our word for it. Here we find out what our customers think and the experiences they have had using CoCredo....
Bluestone Leasing are an award-winning team of service-focused finance and leasing professionals based in Wakefield; they are a long standing and valued customer of CoCredo. Dedicated to their business customers and channel partners they make things simple, move quickly, offer exceptional value and make funding happen where others can't. There isn't much they haven't financed over the years but they do have some core asset classes where they are seen to be market leaders including technology (including IT and software) and furniture/fit out, or interior projects.
“We have been using the majority of CoCredo's products and services since 2010 but our main focus is credit reporting. We have direct links from our CRM system to our reports which we feel greatly improves efficiency.
Our account manager has always been available if needed and will come and visit us if a more in-depth conversation is ever required. Any suggestions we make or ideas we have are seriously considered and all effort is made to try and make them happen. Should we ever need to contact the Customer Service team they are extremely friendly and helpful and any issues are resolved quickly.
The user interface is very simple and intuitive to use, all our reports can be made bespoke to suit our requirements and we are never left feeling information is missing.
With our previous provider I just didn't feel we got a personal service and in the second year pricing was vastly higher than their first, which is why we chose to look elsewhere. CoCredo look after you and are always open to discussions about helping to integrate their service into your own systems.
I feel that CoCredo have a great product, a really positive thing is that they don't stand still and are always looking to improve what they offer. They are innovative in using technology and links to the most.
I would recommend them highly, they provide an extremely professional product and are a friendly and helpful bunch, you just feel more valued with them.”
“CoCredo have been nothing but supportive and attentive to our requirements. Throughout the process to take on our customer base, they have kept us informed of progress and the challenges they have faced (we are not the easiest credit department to deal with). They have suggested solutions to overcome these, amended their systems to fit our requirements and still delivered the project ahead of time.
The training they provided was tailored to the international market we operate in and was delivered with gusto and pride. CoCredo is one of the best credit companies I have worked with.”
Aggregate Industries manufactures and supplies a range of heavy building materials, primarily aggregates such as stone, asphalt and concrete, to the construction industry and other business sectors.
"I discovered CoCredo on the internet and saw them as a start-up company, a new breed in the market place. We use the standard reports, International reports, DNA and marketing material.
CoCredo is head and shoulders above the competition. They do what they say they’re going to do and are 100% reliable. One of the reasons we use CoCredo is that we’ve never had an outage in the 6 years we’ve used them.
Previously we always had a secondary supplier because we were nervous because of outages. But with CoCredo we don’t have a secondary supplier.
The online portal has made things very easy - with our old supplier we’d had difficulty assigning new users, taking users away, creating portfolios etc…this is now so easy to do.
I recommend CoCredo to other businesses – they are head and shoulders above the competition."
Bauer Media UK is a multi-platform entertainment network of iconic brands.
"The CoCredo products that we use are the UK and International reports, we also use their monitoring facility, which gives us a daily alert of any potential risks that we should be aware of.
Customer Service wise, CoCredo are better than any other provider that we’ve have used previously, therefore I would always recommend them based on this. Our experience of the online portal has been excellent. Since the day we started to use the system we haven’t had any issues what so ever.
Their Dual Report now allows us to have the option to re-visit previous marginal decisions to see whether we would now possibly approve them for credit. The systems are very easy to use, very user friendly and extremely easy to navigate.
I would definitely recommend CoCredo to another business. Their customer service is second to none and the reports we run have allowed us to minimise bad debt and reduce our exposure to risk."
Optimas Solutions is a global industrial distributor and service provider of high quality fasteners and c-class components. They provide engineering expertise, logistical services, vendor management and direct line feed solutions to OEM manufacturers, tier suppliers and other world class manufactures on a global scale.
"We have partnered with CoCredo for numerous years. This partnership was aligned to our UK operations, and extended to 'daily monitoring' level detail on around 4,000 customers.
We were impressed with the enthusiasm and passion that CoCredo demonstrated from day one and how key pieces of their product offering would harmonise our Credit process function and Credit Line decision making processes. Their willingness to address any queries or extended requests is second to none.
The team have consistently demonstrated a "never too much trouble" eagerness to go above and beyond on many occasions. CoCredo's understanding of their Market and their positioning in it is excellent. Our relationship with the team at CoCredo, we believe, is truly collaborative - as our business changes and this is communicated to CoCredo it affords them the ability to inform us on how their products and services could support during and after a period of transition."
Blaser Mills is a leading law firm based in the South East with offices in High Wycombe, Amersham, Rickmansworth and London. They are a full-service firm, offering a comprehensive range of legal services to businesses and private individuals. Acting for blue-chip companies that are household names as well as SMEs, entrepreneurs and not-for-profit organisations.
"I used Dan and CoCredo at my previous firm and brought them to Blazer Mills with me. We use the reporting tool and in the past their Co-Data product. Prior to using CoCredo we used another credit reporting company but have found CoCredo to be much better.
The service we have received from all the team including our Account Manager and Customer service has been excellent and I would thoroughly recommend CoCredo moving forward and have done to many businesses in the past.
The system is easy to use and gives us all the information we need. CoCredo is innovative, an excellent product with good people, led by Dan who is brilliant."
“We have been enjoying the benefit of Dual Reports for some months now. When credit checking, our default report is level 3 for new customers, in the majority of situations this is adequate for setting up credit accounts. We keep a record of the recommended limit via monitoring, when customers are exceeding this or wish to spend more we run a Dual Report. Having the two different perspectives gives us the confidence to make a speedy decision on future spending and in a lot of cases helps to extend credit further where we may not have in the past. Happy customers and extra sales.
It has also helped when looking at larger spend accounts with my Senior Management Team here at Festo – having two opinions instead of one is a major advantage.”
Further testimonials will be available after logging into the website. For more details contact Customer Service on 01494 790600 if you do not have access.
“I think the dual reports are an excellent and innovative addition to the tools available to me as a Credit Manager. They draw information from more than one source that allows us to make far better-informed decisions regarding our customers and their business with us. That then allows us to maximise our trading potential with them.”