Earlier this month we were sad to say farewell to our lovely Account Manager Josh Edwards.
Josh has had a wonderful 4 years with us here at CoCredo and is leaving us to take on a new challenge for Virgin.
Over the years Josh has built up some fantastic relationships with his customers and we know that they will also be sad to see him go.
We had a leaving lunch for Josh at the Cross Keys in Great Missenden, where we were able to raise a toast to wish him well in his new job.
Josh's replacement will be Luke Andrews and all of Josh's customers have been informed of the Account Manager change over.
Over the next few months, we will be putting the spotlight on some of the Partners who have joined our Affinity Programme. From this, you will discover the diverse range of businesses who use our services and how both the partners and their customers benefit from using CoCredo. We will also look at some of the services they offer.
You are invited to a FREE virtual event, run in conjunction with Buckinghamshire Business First.
About this Event
Dan Hancocks, MD at CoCredo, explains the importance of finding out about your customers, suppliers and prospects financials.
Earlier this month Dan was delighted to have Chris Sanders from the CICMQ join him for his latest podcast.
Chris joined us back in July last year where he spoke to our Marketing Manager, about his work with the CICMQ and the playbook that he had written that discusses the credit industry during the pandemic and what he foresaw the future of the industry to be. 8 months on, Chris spoke to Dan about the latest playbook, which is now on its 5th edition.
Next month Jane (our Marketing Manager) and Rachel (Partner Manager) will be joining The Enterprise Doctor, Mark Harris at his weekly Laptop Monday event.
Laptop Monday is a free networking event over the Remo platform and allows business professionals to network followed by a ten-minute presentation.
Dan was delighted to present at the Forums International Publishing and Media Credit Forum on 17th March alongside some fantastic guest speakers.
The forum was solely aimed at the publishing and media industries and looked in detail at the changing landscape in these sectors during the past year. Amongst the guests were James Duvall from the British Association for Screen Entertainment gave us an insight into consumer engagement for media, including music and film. Doug Putman, President at Sunrise Records spoke about his purchase of HMV after it had gone into administration.
Dan's talk was about Credit and Business Information within these sectors and discussed topics such as the reasons for high business startups, Government Emergency Loans and how credit reference agencies can assist with making credit decisions. He also looked at due diligence and what extra checks you should be carrying out on the companies you extend credit to.
We are delighted to announce that Gemma from Customer Services had her baby on 12th March. Little Aaron was born in the early hours and weighed in just over 9 lbs.
Gemma was lucky enough to have the home birth she had planned, and everything went without a hitch.
During the lockdown, the CoCredo team have taken it in turns to attend the CICMQ zoom sessions that have been held most weeks since March.
We have found them informative, fun and a great way to network with other credit professionals. If you’re not aware of them the CICMQ Best Practice Zoom Sessions are for Operational Credit Professionals who are members of the CICM, CICMQ Organisations and invited guests.
We are excited to bring to our customers some new products and services over the next few months.
Our data appending service gives you the confidence that the data you hold on your customers is as accurate as possible.
We are always looking for ways to make our products and services the best they can be, therefore, we have made a couple of improvements to our system that we would like to tell you about.
Secure upload systems
We have made some changes to the data upload functions as we have been trying to make this section more user friendly and intuitive.
The lovely Gemma from Customer Services left this week to go on maternity leave. She is having a well-earned break before her bundle of fun arrives in March.
Emma, who has been working alongside Gemma in a part-time capacity, will now work full-time in the role, so you shouldn't see a difference in the level of service we offer our customers.
If your business has been affected by Brexit, you may have to consider reviewing your companies terms and conditions. To make this process simpler we have teamed up with Blaser Mills Law who will be able to assist you in bringing your terms and conditions up to the correct standards.
Happy New Year to all our customers and friends. As the current COVID-19 situation worsens, the CoCredo team will continue to work remotely from home with full access to emails and telephone. All the team (including customer service and our Account Managers) will continue to be on hand to help with any queries you may have, and our online portal will continue to be available 24/7, 365 days a year.
Some of our team have children who are now at home, so please bear with us if you hear any background noise. We will, of course, try to keep this to a minimum.
Whether you are looking for a new challenge, a new revenue stream alongside your existing income or a bolt-on service to enhance your current offering, the Affinity Scheme has so many benefits.
In essence, the scheme is where you recommend and endorse CoCredo’s products and services and in return receive a commission on the profit made.
We thought we would give you lots of advance notice about our opening hours over the festive season.
Our last working day before the Christmas break will be 24th December, when we will be finishing at 1 pm.
Between Christmas and New Year, we will be operating reduced Customer Service. If you have any urgent queries during this time, please call 01494 790600 and leave a voicemail and one of the team will get back to you. Alternatively, you can email email@example.com.
We have recently rolled out a ‘help form’ on our reports. This has previously been available on our Dual Reports and enables the user to send a query directly to our customer service team about the report the user is viewing. The customer service team will see details of the report that has been run alongside the user’s query, allowing them to provide quick and accurate assistance.
In addition to these, we have also added a function to show when a report was last run on the report selection page. When a user is choosing a report to run on a particular company, the system now shows when a report on the desired company was last run. This way you can easily see if one of your colleagues has already run the report you are about to run.
Our lovely Account Manager Michelle gave birth to baby Benjamin last month in Stoke Mandeville Hospital, weighing a healthy 8lbs.
The birth was, as Michelle puts it “…an amazing birthing experience, he arrived safely in a very calm way to the music from the Mamma Mia Here we go again the musical at 22.41”.
CoCredo is proud to announce that we are now officially accredited by the FSQS (Financial Services Qualification System). The accreditation highlights a successful audit process and demonstrates our dedication and responsibility to our ongoing risk management processes and practices.
The FSQS is "A community of financial institutions including banks, building societies, insurance companies and investment services, collaborating to agree a single standard for managing the increasing complexity of third and fourth-party information needed to demonstrate compliance to regulators, policies and governance controls”.
This accreditation now makes it easier to do business with CoCredo, through the FSQS process. For more information, please get in touch on 01494 790600 or via our contact us page.
With 31st December 2020 nearing, and companies struggling to keep up to date with changes to international trade and Brexit, we have added a new feature to CoCredo's International Reports that allows customers quick access to important country trade information.
We are delighted to have hit 150 downloads of our Talking Credit Podcast!
This new venture has allowed us to talk to some amazing professionals during the lockdown, and we have had such positive feedback from our listeners. We have also reached a fantastic number of views on YouTube which is amazing. Our latest podcasts include Bryony Pettifor and Charles and Josh Mayhew.
The podcasts are all available to download/watch on Apple podcast, Spotify and YouTube.
The team at CoCredo have been blown away by receiving not just one but 5 award nominations during the last few months.
The nominations come from 3 different awarding bodies, which include the Credit Connect Awards where they are nominated in the Best Credit Reference and Information Solution and Technology Team of the Year categories. They are also finalists in the Credit Awards for Credit Information Provider of the Year and Best Company to Work For; and finally, the Women in Credit Awards, where they are nominated in the Employer of the Year category.
Earlier this year the Bounce Back loan scheme and the Coronavirus Business Interruption Loan Scheme (which is for larger amounts, but not 100% state-guaranteed) were introduced. These schemes have been a godsend to many businesses who have been struggling financially.
This year’s Oxford Children’s Hospital Golf Day was always going to be a more subdued affair than in previous years, with fewer people and social distancing rules in place. However, despite this, the teams still managed to get outside enjoy a great round of golf.
Our lovely Corporate Account Manager, Michelle Muggeridge is leaving to have her baby shortly and we wanted to wish her all the best.
It’s not been the easiest pregnancy for Michelle, enduring the lockdown and having to go to the hospital on her own without her husband, but she has faced it all with a smile.
This month we are excited to bring you our latest Talking Credit podcast featuring Bryony Pettifor (Vice President CICM and Anixter) and Nic Crisp (Head & Heart Leadership).
This podcast takes on a slightly different format to our previous interviews as we delve into different leadership styles and the importance of talking and listening to your team.
We are pleased to say that the new dashboard is now up and running. Thank you to all those customers who gave us their feedback prior to the official launch date.
The new-look dashboard has been received well by customers and many of you have taken a look at the short tutorial, which shows you all of the changes.
Earlier this month Dan was asked to take part in a podcast with Mark Harris (the Enterprise Doctor). Mark is a business consultant and advisor, as well as being a presenter on Marlow FM.
When Dan was invited to talk on the podcast, we knew that Mark was going to ask some probing questions. Dan is usually the one asking questions on our own Podcast, but this time he was in the hot seat. Luckily, Dan was cool under pressure and answered questions such as ‘What’s the point of credit reports.’
The finalists for the fourth annual Credit & Collections Technology Awards, the UK’s celebration of technology innovators in credit and collections, were revealed earlier this month. We were delighted to be nominated in not one but two categories (Credit Reference & Information solution and Technology Team of the Year).
We are delighted to welcome Louise Coleman back from her maternity leave.
Louise has been off for a year enjoying her time with her little boy and returns to the new role of New Business Consultant.She is working part-time from home and is available on 01494 790600 if you have any questions. ....
We are pleased to let you know that as of Monday (7th September), the new-look dashboard has gone live.
The key purpose of this update is to put the most commonly used functions in the most convenient locations, based on feedback from our customers. To talk you through the changes there will be a short tutorial, (accessible on the tutorial tab in the drop-down menu at the top of the page) which will give you an overview.
For our special interactive podcast, due out in September, we are looking for your help if you are a leader or manager...
This podcast is going to be different from our previous episodes, with more of a relaxed informal atmosphere, where we will be joined by leadership expert Nic Crisp. She will be looking at how you can learn/develop and grow in confidence with your leadership style. Benefitting both you and those that you manage, giving our listeners something to reflect upon.
Over the past few months, we have been looking at a variety of feedback we have had about our dashboard pages, and so our technical team have been hard at work creating a visual refresh of the dashboard.
The key purpose of this update is to put the most commonly used functions in the most convenient locations. This makes using our platform easier than ever and ensures that the functions you need are easily found whatever page you may find yourself on within our site. With this in mind, you will see that the company and director search form will become available on most pages throughout our dashboard, allowing for speedy searches. We will also be moving the links to your various account pages from the left-hand side of the dashboard page, up into the main navigation at the top of the page; ensuring that these links are available to you no matter where you are within the dashboard.
As a credit reference agency, we will of course always advise you that you should be running credit reports on the businesses you extend credit to. Not only do they protect you from the risk of bad debt, but they can also provide insight and opportunity.
As you are probably aware, CoCredo has been involved in lots of exciting projects over the last few months. Below are three virtual events that we have been involved with…
AICDP Event - The time to start planning is now.
This session aimed at international Credit Managers, and hosted by VF’s Chris Snelson was a well-attended event. Topics covered included Coronavirus and its impact on country risk by Markus Kuger from D&B, Adapting collections strategies post Covid-19. What has changed? By Lisa Baker-Reynolds, Baker Ing and The new normal in B2B credit information by our MD Dan Hancocks.
If you haven't listened to our Talking Credit Podcasts yet...where have you been?!
These informative interviews show you a different side of the credit industry, where we enjoy an open debate with experts within the credit arena, alongside other business professionals.
CoCredo is delighted to tell you that a new date for the Oxford Children’s Hospital, Charity Golf Day has been announced. It will now be held on 11th September 2020.
The organisers (including our MD, Dan Hancocks (MCICM) have been keeping an eye on government guidelines for COVID19, as well as seeing how the country wants to thank and support the NHS for their extraordinary work and commitment.
They’re keen to hold the Golf Day this year, safely and within the government guidelines. Therefore, with this in mind they have:
– Limited to 18 teams, 1 team per hole
– They will hold outdoor registration and breakfast, with clear and strict social distancing
–And the evening dinner will now be an outdoor, socially-distanced BBQ dinner and charity auction/raffle
Studley Wood Golf Club is working closely with the organisers to ensure the day’s logistics keep everyone safe, whilst still making it the enjoyable, fund-raising day it’s always been.
If you would like to be part of this fantastic event and give something back to the NHS, whilst having fun, sign up here https://ochgolfday.org/product/fourball/
As you are probably aware, CoCredo has been involved in lots of exciting projects over the last few months. Below are two virtual events that we have coming up over the next few weeks,
We have recently launched our new podcast Talking Credit. This has been designed to bring you the latest industry stories from credit professionals. Our first recording took place just before lockdown and was with Laurie Beagle and Martyn Brooke from Forums International. In the first part of this interview Dan Hancocks (our MD at CoCredo) discusses the issues surrounding the Late Payment Act, offshoring and the rise in limited companies filing as Micro-entities.
We have now implemented links into the DNA pie charts that are within our credit reports. This was requested by one of our customers and as you know here at CoCredo, we do our best to accommodate customer feedback and we thought that this was a great idea.
DNA portfolios are listed on the home page of the client’s dashboard. Each portfolio is presented with two graphs showing the structure of its content (see image above). One is showing proportions of businesses in the portfolio by risk index and another by credit limit.
The time has come for us to say goodbye to the lovely Natalie, who has been at CoCredo for the last year, covering Gemma on maternity leave in Customer Service.
She has found a wonderful new job to go to in the mental health sector, which is her passion, and we are delighted she has found something within her chosen sector to go to.
Dan has been invited to join Laurie Beagle at this week’s Forums International Coffee morning session to discuss what is happening at the moment within the credit reporting sector.
The event is happening on 2nd June and is aptly named ‘Credit Now,’ Dan will be talking about how the sector is facing many challenges and what has and can be done to help you make vital credit decisions.
We understand that credit decisions are harder to make than ever before...
We are all swimming in unchartered territory at the moment, and committing to that vital yes or no credit decision is putting many credit departments under significant pressure.
Last month Dan Hancocks (MCICM) enjoyed being the guest speaker at a Zoom event hosted by Chris Sanders FCICM and the CICMQ team.
It was great to see so many customers and fellow industry professionals joining in the discussion. We look forward to working closely with the CICMQ in the future and to attending many more of their sessions over the coming weeks.
Even though most of us are stuck at home right now, it’s never been a better time to blow off those cobwebs and do some spring cleaning.
That includes your business too. If you’ve been wondering whether you should be running company credit reports on the businesses you extend credit to, the answer is…yes!
With business information changing by the minute at the moment, we have found that the Retail Gazette online is a great resource to find the latest information on the high street shops, restaurants and supermarkets. Including those who have gone into administration, trends etc...
The CICM has launched a new guide for credit professionals available on their website.
Sadly the Oxford Children’s Hospital charity golf day has had to be postponed due to the current coronavirus situation. Please see the official message from the OCH below...
As you may well have already guessed, we're postponing the Oxford Children's Hospital Charity Golf Day planned for 12th June at Studley Wood.
Whilst we know that this is very much one of the highlights on many of our calendars each year, having discussed it amongst the hospital team and the golf club, and taking into account the Government's advice, we think it unlikely restrictions will have lifted enough to run the event on the date planned.
What does this mean?
Well, we are going to reschedule it. It's looking like it will now be held in the Autumn of this year. Obviously this is subject to change based on the Government's advice on gatherings, social distancing and all that. But that's what we're aiming for and we're in touch with Ken at Studley Wood about getting a date pencilled in.
In answer to your question about the prizes and money donated, again, this isn't set in stone. Obviously, we'd love it if anything you pledged would remain and we could use it for when we hold the event later in the year. But we also recognise that some have been affected more than others financially during this crisis and you may wish to have your donations refunded.
If you are happy to roll your sponsorship, entrance fees and donations over until the rescheduled event, you do not need to do anything. However, if you would like to contact us about getting a refund, please email us back and provide your phone number and one of the team will call you to discuss how best this can be achieved.
It's been a really tricky decision to take, but an obvious one and we hope you all understand. However, lots of work is going on in the background to ensure that when we all get through the other side of this crisis, we can hold this golf day in support of the Oxford Children's Hospital - which we all hold dearly.
We'll be in touch soon, but until then, keep well.
A statement has been released from Companies House this week, stating that companies now have a 3-month extension to file their accounts. See notice below for full information:
As you are aware, we are continually monitoring the coronavirus (COVID-19) situation and guidelines issued by Public Health England. We have plans in place to protect the welfare of our employees, but also to maintain essential services for all our customers. As a result, we wanted to inform you of two important updates as follows:
Now, more than ever it is vital for you to be keeping a close eye on the companies you are extending credit to. If you don't currently use monitoring, please let us know and we can talk you through the options.
As the current COVID-19 situation worsens, we have made the decision for the CoCredo team to work remotely from home.
We feel that not only does this protect our staff’s health, but it also allows us to carry on with business as usual with a minimal amount of disruption to our customers.